Privacy policy

Last modified: December 11, 2024

Calm Massage Privacy Policy

At Calm Massage, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our services.

1. Information We Collect

When you book an appointment with Calm Massage, we may collect the following personal information:

  • Name
  • Email Address
  • Phone Number
  • Health Information (as provided in the Health Questionnaire)
  • Payment Information (for processing payments)

This information is collected for the purpose of providing you with our services and ensuring your health and safety during your massage session.

2. How We Use Your Information

We use the information you provide for the following purposes:

  • To confirm and manage your booking.
  • To communicate with you regarding your appointments, including any changes or updates.
  • To ensure your safety and well-being by reviewing your health information prior to your session.
  • To process payments for services rendered.
  • Email & SMS Marketing: If you opt-in, we may use your email address and/or phone number to send marketing communications, promotions, and updates about services. You can opt out of receiving these communications at any time.

3. SMS Services

The Massage Company utilises SMS to communicate with anyone who has opted in to receive marketing or member communication. SMS is used for the following purposes:

  • Confirming your appointments.
  • Sending reminders for upcoming appointments.
  • Informing you about special offers, promotions, or relevant services.

You may opt-out of receiving SMS messages by following the instructions provided in the message or by contacting us directly.

4. Data Storage and Security

Your personal information is stored securely and is protected by appropriate security measures. We take all necessary steps to safeguard your data from unauthorised access, alteration, or destruction.

5. Data Sharing

None of your information is ever shared with anybody—that’s a promise. Your personal data is strictly confidential and will never be sold, shared, or disclosed to any third parties without your explicit consent, except as required by law.

We will comply with any customer’s request to discard their telephone number, email address, and postal address, in line with the Information Commissioner’s Office implementation of UK government decisions.

6. Other Disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this Privacy Policy, we may disclose your information:

  • (a) To the extent that we are required to do so by law;
  • (b) In connection with any legal proceedings or prospective legal proceedings;
  • (c) In order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • (d) To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

7. Your Rights

You have the right to:

  • Access your personal information that we hold about you.
  • Request corrections to any inaccurate or incomplete information.
  • Request the deletion of your data, subject to any legal obligations we may have to retain it.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

8. Cookies

We may use cookies on our website to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and improve website functionality. You may disable cookies through your browser settings, but doing so may affect your ability to use certain features of our website.

9. No Recording Equipment

As part of our commitment to protecting your privacy, the use of any recording equipment, including cameras, microphones, or other recording devices, is strictly prohibited during your massage session. This ensures that your personal space is respected, and your privacy is upheld at all times.

10. Policy Amendments

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this page regularly to ensure you are happy with any updates. If we make significant changes, we will notify you directly where applicable.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you would like to update or delete your personal information, please contact us at:

Calm Massage
Email: hello@calmmassge.co.uk

Website: cammassage.co.uk

By using our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.